Privacy policy

1. About this policy

This Privacy Policy explains how Hattah collects, uses, stores and shares information when you visit our website, use our storefront, create an account, place an order, join a waitlist or contact support.

By using Hattah, you acknowledge the practices described here. If you do not agree with this policy, please do not use the platform.

2. Information we collect

We collect only the information needed to operate and improve the service, including:

• Contact and account details such as your name, mobile number, email address and login credentials.
• Delivery details such as an address, location label and approximate coordinates when you choose a delivery area or place an order.
• Order, cart, saved address and support interaction details needed to fulfil requests and help resolve issues.
• Device and usage information such as browser type, pages viewed, search activity and diagnostic logs.

3. How we use information

Hattah uses information to:

• Show stores, products, prices and delivery availability for the location you select.
• Process orders, coordinate delivery, provide receipts and respond to support requests.
• Maintain account security, prevent fraud and keep the platform reliable.
• Improve discovery, performance and product experience through aggregated analysis.
• Send service messages and, where permitted, optional updates about Hattah. You can opt out of promotional messages at any time.

4. When information is shared

We may share the minimum information required with merchants, delivery partners, payment providers, hosting providers and support vendors so they can provide the service on our behalf. Those partners may use information only for the agreed purpose and must protect it appropriately.

We may also disclose information when required by law, to protect users and the platform, or as part of a business reorganisation. Hattah does not sell personal information for third-party marketing.

5. Retention and security

We keep information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes and enforce our agreements. Retention periods vary by the type and purpose of the information.

We use reasonable administrative, technical and organisational safeguards. No internet transmission or storage system is completely secure, so please protect your account credentials and contact us promptly if you suspect unauthorised use.

6. Your choices and rights

Depending on applicable law, you may ask us to access, correct or delete personal information, withdraw consent for optional processing, or explain how your information is used. We may need to verify your request before acting on it.

You can manage cookies through your browser settings. Some platform features may not work correctly when essential cookies or local storage are disabled.

7. Cookies and similar technologies

Hattah uses essential cookies and local storage to remember preferences such as theme, delivery context and session state. We may use limited analytics or diagnostic technologies to understand performance and improve the service. We do not use these technologies to collect more information than is reasonably needed for those purposes.

8. Children and third-party links

Hattah is intended for people who can enter into a legally binding agreement. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review it.

The platform may link to websites or services that Hattah does not operate. Their privacy practices are governed by their own policies, so review those policies before sharing information with them.

9. Changes and contact

We may update this policy when our practices, services or legal obligations change. The revised date at the top of this page shows when the latest version took effect. Continued use of Hattah after an update means you have had an opportunity to review the revised policy.

For privacy questions or requests, email [email protected].